Support Policy
Last updated April 10, 2026
Support channels
General product and account support is available at support@sivero.app.
Founder, pricing, and rollout questions can be sent through the contact page or to founders@sivero.app.
What support covers
Account access issues, billing questions, scan workflow questions, and product bug reports.
Questions about findings, connected repositories, report history, and notification settings.
What support does not cover
Custom engineering work, code remediation performed for you, legal advice, compliance certification, or guaranteed response times unless separately agreed in writing.
Response targets
Sivero support is best-effort unless you have a separate written support agreement.
We aim to respond faster for account access, service availability, and security-related issues.